Terms of Service

These terms form a binding agreement between Aerdox Group Pty Ltd and the business or person that creates or uses an OnloZap workspace (“you” or the “Customer”). They apply to the OnloZap website, web application, client portal, e-signature (OnloSign), AI assistant (Zapling) and related services (the “Service”).

You must accept these terms during account or workspace setup before creating or joining a business workspace. If you accept them for a business, you confirm that you are authorised to bind that business. If you do not agree, do not use the Service.

The Service is for business use. You must be at least 18 years old to create an account. A separate written agreement signed by us (for example, an Enterprise agreement) prevails over these terms to the extent of any inconsistency.

• Workspace: your organisation's account in OnloZap, including its settings, members and data.
• User: a person you invite to your workspace, such as an owner, admin or team member.
• Client Contact: a person you invite to the client portal or send a quote, invoice, document or signing request to.
• Customer Data: information you or your Users and Client Contacts put into the Service, including client records, quotes, invoices, projects, files, messages and documents.
• Plan: the subscription tier that sets your price, limits and features.

• Give accurate account information and keep it up to date. You can sign in with email or with Google.
• You are responsible for everything done in your workspace, for the Users you invite, and for the roles and permissions you give them. Remove access promptly when someone no longer needs it.
• Keep your credentials confidential. Tell us at support@onlozap.com as soon as you become aware of unauthorised access to your workspace.

Current Plans are listed on our pricing page. Subscription prices below are in USD; your workspace currency applies separately to quotes and invoices.

• Freelancer: $19.00 / month, with a 30-day free trial.
• Studio: $49.99 / month, with a 30-day free trial.
• Enterprise: priced by separate written agreement.

• Paid Plans are billed monthly in advance through our payment processor, Stripe, in the currency shown at checkout. Subscriptions renew automatically each month until you cancel.
• Freelancer and Studio each include a 30-day free trial. A valid card is required at Stripe checkout before the trial begins. We will not charge the subscription fee during the trial. Your selected Plan converts automatically to a paid monthly subscription at the displayed price when the trial ends unless you cancel before then. Stripe collects and holds the card details; OnloZap does not store full card numbers.
• Aerdox Group Pty Ltd is not currently registered for GST, so our prices do not include GST and no GST is charged. If we register, we will tell you before any price that includes GST applies.
• We may change prices or Plan features by giving you at least 30 days' notice by email. A change takes effect from your next billing period after the notice period. If you do not agree, you can cancel before it takes effect.
• If a payment fails, we will try again and let you know. If it remains unpaid, we may limit your workspace to read-only access or suspend it until payment is made.
• AI features use a monthly credit allowance set by your Plan. Allowances reset each billing period, and unused credits do not carry over.

You can cancel at any time from your workspace billing settings. Cancellation takes effect at the end of the current billing period, and you keep access until then. If you cancel during the free trial before it ends, your subscription will not renew into a paid Plan.

Fees already paid are not refundable for partial periods or unused features, except where these terms or the Australian Consumer Law say otherwise (see Australian Consumer Law). If we terminate the Service for our convenience, we will refund any prepaid fees for the unused period.

You own your Customer Data. You give us a non-exclusive licence to host, copy, process, transmit and display it only as needed to provide, secure and support the Service, and as you direct through the Service.

You are responsible for Customer Data, including having the right to use it and, where it includes personal information about your clients or staff, for giving any notices and obtaining any consents that privacy law requires. We handle personal information as described in our Privacy Policy.

You can export your data while your subscription is active. After cancellation or termination, you can request an export for 30 days. After that we may delete Customer Data, except copies in routine backups (which expire on their normal cycle) and records we must keep by law.

You decide which Client Contacts are invited and what they can see. You are responsible for the accuracy of what you share with them, and for sending invitations, quotes, invoices and documents only to the right people. Client Contacts use the portal under these terms and our Privacy Policy, and they do not become Customers.

Accepting card payments on your invoices requires a Stripe account connected to your workspace. The Stripe Connected Account Agreement (including the Stripe Services Agreement) applies to those payments, and Stripe, not us, processes them.

We are not a party to the transactions between you and your clients. We do not hold funds, and we are not responsible for your clients' payments, refunds, chargebacks or disputes, or for your tax obligations on amounts you invoice.

OnloSign lets you prepare documents, request electronic signatures and keep an audit trail (including signer names, email addresses, IP addresses, device information, consent and timestamps). Under the Electronic Transactions Act 1999 (Cth) and equivalent State and Territory laws, electronic signatures are generally valid if the method identifies the signer and indicates their intention, and the recipient consents.

Some documents may still need a handwritten signature, witnessing or a specific form, depending on the document and jurisdiction (for example, some deeds, wills, powers of attorney, statutory declarations and certain property documents). You are responsible for deciding whether an electronic signature is suitable for each document. OnloSign templates and AI drafts are not legal advice.

• Zapling can draft, summarise and suggest actions using your workspace data. To do this, relevant content is sent to our AI service providers, as described in the Privacy Policy. We ask those providers not to use your data to train their models.
• AI output can be inaccurate, incomplete or out of date. Review it before you rely on it or send it to anyone. It is not legal, financial, tax or other professional advice.
• Zapling asks for your confirmation before taking actions that send, change or delete information. You are responsible for the actions you confirm.
• Do not use AI features to produce unlawful, harmful or misleading content, or to get around permissions or client-access boundaries.

You must not, and must not allow anyone else to:

• break the law, or infringe anyone's rights, privacy or intellectual property;
• send spam or unsolicited commercial messages, or messages that breach the Spam Act 2003 (Cth);
• upload malware or content that is harmful, abusive, defamatory or deceptive;
• try to access another workspace's data, get around security or usage limits, or probe, scan or test the Service's vulnerability without our written permission;
• overload the Service, scrape it, or reverse engineer it, except to the extent the law allows;
• resell or provide the Service to third parties, except to your own clients as intended.

The Service relies on third-party providers, such as hosting, payments, email delivery and AI. Integrations you choose to connect are governed by those providers' terms. We are not responsible for third-party services we do not control, but we choose our providers carefully and remain responsible for our own obligations under these terms.

• We aim to keep the Service available and to fix problems promptly, but we do not promise uninterrupted or error-free operation unless a separate written agreement says so. Planned maintenance will be scheduled to minimise disruption where practical.
• Support is available by email at support@onlozap.com.
• We improve the Service over time and may add, change or remove features. If we remove a feature that is material to your Plan, we will give you reasonable notice. If the change significantly disadvantages you, you may cancel and receive a pro-rata refund of any prepaid fees for the remaining period.

We take reasonable technical and organisational steps to protect Customer Data, including workspace isolation, access controls, encryption in transit and monitoring. No system is completely secure. If we become aware of a data breach affecting your data, we will notify you without undue delay and comply with the Notifiable Data Breaches scheme where it applies.

Each party will keep the other's non-public information confidential and use it only for the purposes of this agreement, except where disclosure is required by law.

We (and our licensors) own the Service, including its software, design, content and trademarks. These terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. They do not transfer any ownership. If you send us feedback or suggestions, we may use them without obligation to you.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by law that cannot lawfully be excluded or limited.

Where the Service is not of a kind ordinarily acquired for personal, domestic or household use, and the law allows, our liability for failing to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

Subject to the Australian Consumer Law section and to the extent permitted by law:

• the Service is provided “as is”, and we exclude all warranties not expressly set out in these terms;
• neither party is liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill, however it arises;
• our total liability arising out of or in connection with these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

These limits do not apply to liability that cannot be limited by law, or to liability for fraud, or for death or personal injury caused by negligence.

You indemnify us against third-party claims, and the reasonable costs of defending them, to the extent they arise from Customer Data you provide, or from your or your Users' breach of the acceptable use section or of the law. This indemnity is reduced to the extent we caused or contributed to the loss.

• You may cancel at any time, as described in Cancellation and refunds.
• We may suspend or terminate your access, with notice where reasonably possible, if you materially breach these terms and do not remedy the breach within 14 days of notice, if payment remains overdue, or immediately if needed to prevent harm, abuse or unlawful activity, or to comply with the law.
• We may stop providing the Service by giving at least 60 days' notice. We will refund any prepaid fees for the period after it ends.
• Sections that by their nature should survive termination (including Your data, Intellectual property, Limitation of liability and Governing law) continue to apply.

We may update these terms. For material changes, we will give you at least 30 days' notice by email or in the Service before they take effect. The date at the top shows when they were last changed. If you keep using the Service after a change takes effect, you accept the updated terms. If you do not agree, you can cancel before then.

These terms are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria and the courts that can hear appeals from them.

Before starting proceedings (except for urgent relief), please contact us so that we can try to resolve the dispute in good faith within 30 days.

• These terms, together with the Privacy Policy and any Plan or order details, are the entire agreement about the Service.
• If any part is invalid or unenforceable, it is severed and the rest continues to apply.
• A failure or delay in enforcing a right is not a waiver of that right.
• You may not assign these terms without our consent. We may assign them to a successor to our business, and will notify you if we do.
• Neither party is liable for delay or failure caused by events beyond its reasonable control.
• We may send notices to the email address on your account.

Aerdox Group Pty Ltd trading as OnloZap (ABN 23 695 032 109), Victoria, Australia. Email hello@onlozap.com.